Kaledo why do you keep crashing on me?

Following my last blog about Kaledo I couldn't say a bad word about it, whilst i still enjoy using it now I have really got into it we have occurred a problem..... it keeps crashing and i am losing my work. Not knowing the ins and outs of computers at all I think the basic reason is that it is getting over loaded. This is the first time anyone has started scanning in fabrics to use on their designs so I guess I am the Guinea pig here.

With the help from IT and Uni it came down to phoning Lectra, whom have an amazing help line, they can take control of you computer their end and do all the checks etc that they have to do. This saves a huge amount of time for both parties. At first we thought we had cracked it, so simple but it is something we didn't think off, the resolution of the scanned fabrics was to high causing the program to crash. This was great as i could now change it and get on ......it crashed again. Roger at Lectra then thought it may be a problem with Microsoft , changes had to be made to the settings. Fingers crossed it is now all sorted.